Cancellation & Refund Policy

Cancellation & Refunds Policy

Overview:

At RPG Electrade, customer satisfaction is our priority. If you wish to cancel or return an item, our Cancellation & Refund policy outlines the process and conditions to follow.

Cancellation:

• You can cancel your order within 24 hours of placing it, provided the item has not been shipped or delivered.
• If you wish to cancel after this period, please contact us at [contact@rpgelectrade.in] for further instructions.

Refunds:

• If your order has been processed or shipped, you may request a refund based on the product’s return eligibility.
• Refund requests must be submitted within 7 days from the delivery date.
• Refunds will be processed to the original payment method within 10-15 business days after the return of the product.

Conditions:

• The item must be unused, in original packaging, and in a resellable condition.
• For defective or damaged products, please contact us immediately upon receipt.
• Certain products like opened electronics, software, or clearance items may not be eligible for a refund.

How to Request:

1. Visit our Contact Us page or email us at [contact@rpgelectrade.in].
2. Provide your order number, product details, and reason for cancellation or refund.
3. We will confirm the next steps and assist you with the return process.